Support

Contact support

Effective from 2026-04-01

Pick whichever channel fits what you’re doing. We respond within 1 working day on email, 4 hours on phone callback, and 15 minutes on WhatsApp during business hours.

By topic

Topic	Channel	SLA
General support	support@campusplugin360.com	1 working day
Sales + pilot setup	hello@campusplugin360.com	1 working day
Partnerships	partners@campusplugin360.com	2 working days
Privacy / DPDPA	dpo@campusplugin360.com	2 working days
Legal	legal@campusplugin360.com	5 working days
Security disclosure	See our security policy	24h acknowledgement
Accessibility	accessibility@campusplugin360.com	7 working days (P1 fix)
Press + media	press@campusplugin360.com	2 working days
Whistleblower	ethics@campusplugin360.com	3 working days

Live channels

Phone— +91 80 4090 9090 (10am–6pm IST, Mon–Fri)
WhatsApp Business— same number (15-minute acknowledgement during business hours)
Office hours video— institutional partners get a fortnightly Zoom slot with their success manager

What to include in your message

To help us help you faster:

Your name, role, and organisation
What you’re trying to do (the goal, not just the error)
What happened vs what you expected
For technical issues: page URL, browser, screenshot or short screen recording
For accessibility issues: the assistive technology you were using

Postal address

CampusPlugin Technologies Private Limited
5th Floor, Prestige Atrium
Bangalore 560001, India

Outage updates

For production incident updates, see our status page. It auto-refreshes every 30 seconds and shows active incidents with full update timelines.