Help and support
Stuck with something? Write to us, or see if one of the quick answers below helps.
Write to support
Email us and a member of the CampusPlugin team will reply by email.
info@campusplugin.com
Please include
- your name, and your college or company
- the email address you sign in with
- what you were trying to do, and a screenshot if you can
Never send your password. CampusPlugin will never ask for it.
Quick answers
- I forgot my password
- Use Forgot password on the sign-in page. We will email you a link to set a new one.
- My invite link has expired or I cannot find it
- Invite links come from your college's placement office. Ask them to send you a new one.
- Sign-in says my account is not active
- Students: please contact your placement office. Placement officers and employers: write to CampusPlugin support and we will look into it.
- My college or company wants to use CampusPlugin
- See how to get access. Colleges can request a pilot, and employers can request access.
- Which emails will CampusPlugin send me?
- Emails about your account and its security always come. Update emails depend on your role. Students get one when an employer shortlists them, schedules, moves or cancels an interview, makes an offer or closes the application, plus a reminder the day before an interview. Company admins get one when a college approves or declines a job and when a student accepts or declines an offer, plus a daily summary of new applications. Placement officers get a Monday email listing the week’s interviews, without student names.
- How do I stop update emails?
- Use the unsubscribe link at the end of any update email. Students can also turn "Email me about updates" off or on in their profile, and company admins on the Company profile page. Placement officers who want them back can write to support.
- What is the calendar file in an interview email?
- Open it to add the interview to your own calendar; the email for a cancelled interview takes it out again. Answering it in your calendar does not reach the employer.
- How do I withdraw my consent?
- Students: on your profile, under Privacy, choose Withdraw consent. Employers you applied to then stop seeing your Career Profile, and you can use CampusPlugin again after accepting the notice again.
- How do I get a copy of my data, or have it corrected or deleted?
- Correct your Career Profile yourself; your placement office corrects your college record. For a copy of your data, or to have it deleted, write to privacy@campusplugin.com from the address you sign in with, or ask your placement office. We reply within 30 days, and a copy comes to you by email as a file. See the privacy notice.